Nachricht
  • Failed loading XML... xmlParseEntityRef: no name xmlParseEntityRef: no name xmlParseEntityRef: no name xmlParseEntityRef: no name xmlParseEntityRef: no name xmlParseEntityRef: no name xmlParseEntityRef: no name xmlParseEntityRef: no name error parsing attribute name attributes construct error Couldn't find end of Start Tag scriptsrc line 1 Opening and ending tag mismatch: meta line 1 and script xmlParseEntityRef: no name xmlParseEntityRef: no name EntityRef: expecting ';' Opening and ending tag mismatch: meta line 1 and head attributes construct error Couldn't find end of Start Tag div line 1 Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined attributes construct error Couldn't find end of Start Tag a line 1 Opening and ending tag mismatch: div line 1 and a Namespace prefix xlink for href on use is not defined Opening and ending tag mismatch: li line 1 and div Opening and ending tag mismatch: ul line 1 and li Namespace prefix xlink for href on use is not defined Opening and ending tag mismatch: nav line 1 and ul Opening and ending tag mismatch: div line 1 and nav Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined error parsing attribute name attributes construct error Couldn't find end of Start Tag atitle line 1 Opening and ending tag mismatch: li line 1 and a Opening and ending tag mismatch: ul line 1 and li Opening and ending tag mismatch: div line 1 and ul Opening and ending tag mismatch: nav line 1 and div Opening and ending tag mismatch: div line 1 and nav error parsing attribute name attributes construct error Couldn't find end of Start Tag atitle line 1 Opening and ending tag mismatch: div line 1 and a error parsing attribute name attributes construct error Couldn't find end of Start Tag atitle line 1 Opening and ending tag mismatch: div line 1 and a Opening and ending tag mismatch: header line 1 and div Namespace prefix xlink for href on use is not defined Opening and ending tag mismatch: body line 1 and div Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Opening and ending tag mismatch: link line 1 and div Opening and ending tag mismatch: link line 1 and header Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined Namespace prefix xlink for href on use is not defined attributes construct error Couldn't find end of Start Tag div line 1 Opening and ending tag mismatch: link line 1 and div attributes construct error Couldn't find end of Start Tag div line 1 Opening and ending tag mismatch: link line 1 and div error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 attributes construct error Couldn't find end of Start Tag div line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 xmlParseEntityRef: no name error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 xmlParseEntityRef: no name error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 attributes construct error Couldn't find end of Start Tag div line 1 attributes construct error Couldn't find end of Start Tag div line 1 Opening and ending tag mismatch: main line 1 and div error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag ahref line 1 Opening and ending tag mismatch: div line 1 and a Opening and ending tag mismatch: article line 1 and div Opening and ending tag mismatch: div line 1 and article Opening and ending tag mismatch: link line 1 and div error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 attributes construct error Couldn't find end of Start Tag div line 1 attributes construct error Couldn't find end of Start Tag div line 1 Opening and ending tag mismatch: link line 1 and div Opening and ending tag mismatch: link line 1 and div error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 attributes construct error Couldn't find end of Start Tag a line 1 Namespace prefix xlink for href on use is not defined Opening and ending tag mismatch: div line 1 and a attributes construct error Couldn't find end of Start Tag a line 1 Opening and ending tag mismatch: div line 1 and a Opening and ending tag mismatch: br line 1 and div attributes construct error Couldn't find end of Start Tag a line 1 Namespace prefix xlink for href on use is not defined Opening and ending tag mismatch: div line 1 and a attributes construct error Couldn't find end of Start Tag a line 1 Opening and ending tag mismatch: hr line 1 and a attributes construct error Couldn't find end of Start Tag a line 1 Namespace prefix xlink for href on use is not defined Opening and ending tag mismatch: div line 1 and a attributes construct error Couldn't find end of Start Tag form line 1 Opening and ending tag mismatch: input line 1 and label Opening and ending tag mismatch: br line 1 and form attributes construct error Couldn't find end of Start Tag a line 1 Opening and ending tag mismatch: hr line 1 and a Opening and ending tag mismatch: hr line 1 and div Opening and ending tag mismatch: label line 1 and div Opening and ending tag mismatch: input line 1 and div attributes construct error Couldn't find end of Start Tag a line 1 Namespace prefix xlink for href on use is not defined Opening and ending tag mismatch: div line 1 and a attributes construct error Couldn't find end of Start Tag form line 1 Opening and ending tag mismatch: input line 1 and label Opening and ending tag mismatch: br line 1 and form Opening and ending tag mismatch: hr line 1 and div Opening and ending tag mismatch: label line 1 and div Opening and ending tag mismatch: input line 1 and div Opening and ending tag mismatch: input line 1 and div Entity 'auml' not defined Entity 'auml' not defined error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 error parsing attribute name attributes construct error Couldn't find end of Start Tag imgclass line 1 attributes construct error Couldn't find end of Start Tag div line 1 Opening and ending tag mismatch: input line 1 and div Opening and ending tag mismatch: input line 1 and div Opening and ending tag mismatch: input line 1 and main Opening and ending tag mismatch: img line 1 and a Opening and ending tag mismatch: a line 1 and div attributes construct error Couldn't find end of Start Tag div line 1 attributes construct error Couldn't find end of Start Tag div line 1 Opening and ending tag mismatch: hr line 1 and div Opening and ending tag mismatch: hr line 1 and div Opening and ending tag mismatch: div line 1 and footer Opening and ending tag mismatch: footer line 1 and div Opening and ending tag mismatch: input line 1 and div Namespace prefix xlink for href on use is not defined EntityRef: expecting ';' EntityRef: expecting ';' EntityRef: expecting ';' EntityRef: expecting ';' EntityRef: expecting ';' EntityRef: expecting ';' EntityRef: expecting ';' EntityRef: expecting ';' EntityRef: expecting ';' EntityRef: expecting ';' EntityRef: expecting ';' EntityRef: expecting ';' EntityRef: expecting ';' EntityRef: expecting ';' EntityRef: expecting ';' EntityRef: expecting ';' EntityRef: expecting ';' Opening and ending tag mismatch: input line 1 and body Opening and ending tag mismatch: input line 1 and html Premature end of data in tag input line 1 Premature end of data in tag input line 1 Premature end of data in tag div line 1 Premature end of data in tag div line 1 Premature end of data in tag link line 1 Premature end of data in tag link line 1 Premature end of data in tag link line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag meta line 1 Premature end of data in tag head line 1 Premature end of data in tag html line 1

Unser Qualitätsmanagement

Die Neufassung der Apothekenbetriebsordnung (ApBetrO - §2a) schreibt seit 2012 die Einführung eines QM-Systems in Apotheken gestzlich vor. Bei uns in der Löwen-Apotheke in Bergen an der Dumme haben wir bereits 2009 ein QM-System eingeführt und durch die Apothekerkammer Niedersachsen zertifiziert.

Denn Qualität und Qualitätssicherung ist uns in unserer Apotheke nicht neu, wir sehen diese sogar traditionell bei uns beheimatet. Für uns stellt Qualität eine ständig präsente Realität dar, die wir im täglichen Umgang mit unseren Kunden und ganz besonders mit unseren Produkten leben.

Ein Qualitätsmanagement, wie man es von der DIN EN 9001-Zertifizierung kennt, war uns nicht gut genug, denn:

Ein rein betriebswirtschaftlich ausgerichtetes QMS, das für andere Branchen oder Unternehmen sinnvoll sein kann, ist für unsere Apotheke nicht angezeigt. Bei uns stehen der Mensch und seine Gesundheit im Vordergrund. Ziel des apothekenspezifischen QMS ist die Schaffung zeitlicher Freiräume für die Pharmazeutische Betreuung und somit die Verbesserung des Kundenservice. Somit haben wir uns bewusst für das QM-System der Apothekerkammer Niedersachsen entschieden, welches wir in den vergangenen Jahren immer mehr an unseren Apotheken-Alltag angepasst haben. Konsequenterweise haben wir uns dann auch entschieden, dass QM-System der Apothekerkammer durch ein eigenes, wesentlich praktikableres System zu ersetzen.

Eine fachkundige pharmazeutische Beratung, verbunden mit freundlicher Zuwendung und Eingehen auf die Wünsche und Bedürfnisse unserer Kunden ist unser oberstes Ziel. Um auf die individuellen Fragen des Kunden eingehen zu können, nehmen wir uns so viel Zeit wie nötig. Wir streben an, dass jeder Kunde unsere Apotheke zufrieden verlässt, unsere Apotheke weiterempfiehlt und gerne wiederkommt.

Wir fördern die Fortbildung unserer Mitarbeiter und messen ihrer Zufriedenheit am Arbeitsplatz besondere Bedeutung zu. Jeder einzelne Mitarbeiter soll sein persönliches Handeln als Beitrag zur Erfüllung unserer gemeinsamen Ziele sehen. Die Vorschläge unserer Mitarbeiter sind für uns ein wertvolles Instrument, um unsere Leistungen zu optimieren. Denn für Sie bedeutet das ein noch höheres Maß an Qualität und Sicherheit.

Darüber hinaus verpflichten wir uns zur ständigen Verbesserung der Wirksamkeit des QMS. Die kontinuierliche Weiterentwicklung unseres QMS verstehen wir als Chance, die Zukunft der Apotheke und der Mitarbeiter zu sichern und die bestmögliche Versorgung der Kunden zu gewährleisten.

"Wer aufhört, besser zu werden, hat aufgehört, gut zu sein."
Philip Rosenthal

Haben Sie Fragen zu unserem Qualitätsmanagement? Sprechen Sie uns gerne an.

Ihr
Jörg Schemmann
Apotheker und Inhaber

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